My time at Hewitt was short and rocky. I was young, immature, and arrogant. That being said, I was a horrible match for the job because it was administrative in nature and involved little to no problem solving. The biggest benefit of the position (besides meeting my wife!) was my first exposure to relational databases. I quickly picked up the tools, and database technologies remain one of my professional interests to this day.
8/96 – 8/97
- Managed direct billing and payments services for over 2,000 employees from three major client corporations.
- Developed and tested improvements to benefits administration system including the implementation of direct debit functionality.
- Streamlined procedures and improved client support by acquiring and applying knowledge of DB2, SAS, SQL, and JCL.
- Trained call center representatives on benefits systems and procedures.