Outstanding Remote Support Tool13 Jan

I know this isn’t my normal domain, but I’ve recently started using a tool that I just have to recommend. Copilot is a remote support tool built by Fog Creek Software. It makes reaching out to work on someone’s desktop as painless as it really can be.

To start a remote support session, you simply login to your account on the Copilot website and enter the person’s email address. Then you click a button to install a little application and the other person clicks the link in their email. Within seconds you are viewing their desktop and able to work on their machine just like you were there.

I don’t generally do desktop support so I’ve signed up for the pay-as-you-go plan. This only costs me $0.25 per minute. There are also unlimited use plans starting at $19.95/month. Those plans allow you to setup computers you might regularly access with one-click access so you don’t have to get a new access code every time.If you ever need to access remote computer, I’d highly recommend giving Copilot a try.

IT Management

PMP Certification07 Jan

Here’s a post I just found in the “I forgot to push the Publish button” file…

This past week (actually late August 2008), I achieved the Project Management Institute’s highly respected certification – the Project Management Professional (PMP). Unlike many certifications, PMI places a priority on verifying that a candidate has sufficient real-world experience to justify the credential. Before candidates can even schedule the exam, they have to document over 4500 hours of project management activities and at least 35 hours of formal education in project management. There is also an ongoing commitment to learning which requires PMPs to complete at least 60 hours of professional development activities over a 3 year span. So I’m pretty proud of this achievement.

The PMI method for managing projects, outlined in the Project Management Body of Knowledge (PMBOK), is extremely rigorous. Only the largest of projects would implement the entire methodology as described in the PMBOK. However, there are some great takeaways for smaller businesses. (more…)

Contact Me

Granite Peak Systems, LLC
PO Box 80892
Billings, MT 59108
Tel: 406-672-8292


Since 2007, I have funded a Kiva account in recognition of my clients. Whenever I get a new client, or find a microloan that relates to the industries my clients serve, I contribute to the account. You can see my lender profile here: