IT employees require constant training and skill development opportunities. It goes with the industry. As a small business owner, if you have any hope of keeping IT employees around for any length of time, you need to understand this and come up with a strategy that fits the needs of both your business and your employees.
First and foremost, you may be struggling with the expense and value of training classes. One of the big questions is always "Is certification worth it?" This is a question at hiring ("This person has a ton of certifications, they must be good."), it’s a question when your employees want training ("Are they going to get this training and then leave?"), and it’s a question after the training when some employees may ask for a salary increase to recognize their new skills.
I’ve never put much stock in certifications myself. But a couple weeks ago, I had an experience that may be altering my opinions on the subject.