Solutions

Timeforce Time and Attendance System02 Oct

Back at the beginning of 2007, I signed a reseller agreement with Qqest Software Systems, maker of the Timeforce time and attendance system. I had implemented Timeforce for a client after a comparison of the system with comparable systems from Kronos and ADP. I found that the Timeforce system has a great breadth of features and is much less expensive than its larger competitors.

And after I learned that one of my other clients used Timeforce as well, I figured that signing the agreement would do two things:

  • Improve the level of service I was providing my clients, and
  • Open up another line of revenue for my growing consulting business.

However, in considering the agreement I forgot that the main mission of a reseller is to expand the vendor’s sales reach. There’s no way for a reseller to provide a greater level of support than the vendor. You can be more responsive to the client, and you can use the tools that the vendor provides to move support closer to the client. But you can’t support their product better than they can. And if the vendor chooses to focus on sales over client support, then there’s not much a reseller can do.

I recommend that any business in need of a time management system evaluate Timeforce. There are certain company types for whom Timeforce is definitely not a great solution. So I’d be happy to assist you in your evaluation.

But as often happens with lower cost products, Qqest has to focus on new sales in order to grow. Any reseller whose core business is reselling Timeforce will be in a similar situation, since they only receive a percentage of the sale. Understand this going in, and you will likely be very pleased with your experience.

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Contact Me

Granite Peak Systems, LLC
PO Box 80892
Billings, MT 59108
Tel: 406-672-8292
Email: trupsis@granitepeaksys.com

Kiva

Since 2007, I have funded a Kiva account in recognition of my clients. Whenever I get a new client, or find a microloan that relates to the industries my clients serve, I contribute to the account. You can see my lender profile here:

http://www.kiva.org/lender/gpsclients